Office Policies

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Our Mission

maleTo provide the highest quality treatment and create beautiful, healthy smiles in a positive, warm and caring environment where each person is appreciated as a unique individual and where service is unsurpassed.

Appointments

Patients are seen on an appointment-only basis during our regular business hours. We do see patients before and after school, however, certain procedures necessitate scheduling during school hours. We ask for your cooperation and make every effort to accommodate patients’ and parents’ schedules.

We appreciate your efforts to be on time for your appointments, and we resolve to be on time as well. Late arrivals may require that we reschedule your appointment.

A 24-hour or more notice of an appointment change is greatly appreciated.

Emergencies

If any problems develop, refer to the Emergencies page on this website. Most orthodontic problems can easily be treated without an office visit. If problems persist, please call the office at 503-655-5125. If the orthodontic problem is after regular business hours, a staff member will be paged.

Insurance Policies

Your policy is a contract between you, your employer and the insurance company. Insurance may pay all, some or none of your bill. Most insurance companies pay the benefit in increments over the course of treatment. We will call your insurance company at the initial exam and get general benefit information. Not all services are covered, so please familiarize yourself with your insurance coverage. We will complete all filing of your insurance forms. We make every effort to help you receive your maximum orthodontic benefits from your insurance company. We must emphasize that as a health care provider, our relationship is with you and not your insurance company. Any amount unpaid by the insurance company becomes the responsibility of the patient/parent.

 

 

Nondiscrimination Statement

 

Noel Orthodontics does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

 

Noel Orthodontics provides free aids and services to people with disabilities to communicate effectively  as well as free language services to people whose primary language is not English, such as:

  • Qualified sign language interpreters

  • Written information in other formats (large print, audio, accessible electronic formats)

  • Qualified interpreters

  • Information written in other languages 

  • If you need these services, contact Susan Arterberry, Noel Orthodontics office manager.

     

    If you believe that Noel Orthodontics has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age disability, or sex, you can file a grievance with:

     

    Susan Arterberry, Manager

    911 Main St Ste 160

    Oregon City, OR 97045

    Office 503-655-5125

    Fax 503-655-5680

    susan@noelorthodotnics.com

     

    You can file a grievance in person or by mail, fax or e-mail.  If you need help filing a grievance, Susan Arterberry, Noel Orthodontics office manager is available to help you.

     

    You can also file a civil rights complaint with the U.S. Department of Health and Humans Services, Office of Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

     

    U.S. Department of Health and Human Services

    200 Independence Avenue SW

    Room 509F, HHH Building

    Washington, DC 20201

     

    Toll free: 1-800-868-1019

    (TDD) 800-537-7697

     

    Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.